Useful contacts for residents
Aged Care Information Line
The Aged Care Information Line, telephone 1800 500 853 (free call except from mobile phones). It provides you, your carer, your family or your friends with information on government-funded aged care homes and community care.
Aged Care Complaints Investigation Scheme
Call 1800 550 552 (free call) of by mail at the Aged Care Complaints Investigation Scheme, GPO Box 9848, in your capital city.
State and territory departmental contacts
Centrelink works in partnership with client agencies, human services providers and community organisations to link people with the resources they need to help them through transitional periods in their life. Centrelink can be contacted on 13 23 00.
Department of Veterans’ Affairs
Call 13 32 54. Or visit http://www.dva.gov.au
Advocacy services promote your rights and can increase your involvement in decision-making processes affecting your life. To contact an advocacy service, telephone 1800 700 600 (free call).
Aged and Community Services Australia (ACSA)
ACSA is Australia’s leading peak body representing not for profit church, charitable and community organisations that provide residential and community care services to older Australians. Visit http://www.agedcare.org.au/
Aged Care Association Australia – NSW
The Aged Care Association Australia (ACAA) is a professional, national industry association for providers of quality residential and community aged care services. Visit http://www.acaansw.com.au